Frequently Asked Questions
Everything you need to know about our services, pricing, scheduling, and warranty.
- Garage Doors
- FAQs
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General Questions
Diagnostics & repairs
Pricing & Estimates
Warranty & Guarantee
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General Questions
Here are answers to the most common questions we receive about maintenance, diagnostics, repairs, repairs, and appointments.
What sets Garage Doors By Robert apart from other repair services?
For over 25 years, we have built our reputation on elite human craftsmanship and precision engineering. We do not just apply quick fixes; our seasoned professionals conduct comprehensive diagnostics to provide durable, long-lasting solutions. With a commitment to complete customer satisfaction and minimum 30-minute dedicated service appointments, we ensure your home receives the premium attention it deserves.
Do you service both residential and commercial properties?
Our primary expertise and focus are on residential properties across the Metro Atlanta area. We cater to homes of all sizes and architectural styles, providing everything from routine preventative maintenance to the installation of high-end, full-view architectural garage doors.
What should I expect during my scheduled service appointment?
When you book with us, you receive our undivided attention for a minimum of 30 minutes. Upon arrival, our trained technician will perform a rapid, thorough diagnostic of your system to identify the root cause of the issue. We will then walk you through our recommended engineering solutions. If you authorize the work and it is completed that same day, your initial service call fee is fully credited toward the final bill.
How do I know if my garage door needs a simple repair or a full replacement?
Many common issues—such as broken springs, snapped cables, or misaligned tracks—can be fully restored through our expert repair services. However, if your door has suffered severe structural damage, is repeatedly breaking down due to age, or you are simply looking to elevate your home's aesthetic, a full replacement may be the most cost-effective and secure solution. Our technicians will provide an honest, transparent assessment during your service call so you can make an informed decision.
SERVICE & SCHEDULING
Here are answers to the most common questions we receive about maintenance, diagnostics, repairs, repairs, and appointments.
What areas do you serve?
We proudly provide elite garage door repair and installation services across the Metro Atlanta area. Our primary service zones include Decatur, Clarkston, Buford, Dacula, Conyers, and Covington.
How long does a typical service appointment take?
To ensure every client receives our undivided attention and expert service, all appointments are scheduled for a minimum of 30 minutes. The exact duration will depend on the complexity of the diagnostics and the required repairs or installations.
Do you charge a fee just to come look at my garage door?
We do assess a standard service call fee upon our technician's arrival to cover travel and expert diagnostics. However, if you authorize the repair or installation and the work is completed that same day, the initial service fee will be fully credited toward your final bill.
Pricing & Estimates
Here are answers to the most common questions we receive about maintenance, diagnostics, repairs, repairs, and appointments.
Why won't my garage door open?
A garage door failing to open can be caused by several issues, ranging from a broken torsion spring or snapped lifting cable to a malfunctioning opener or misaligned sensors. Because garage door systems operate under extreme tension, we highly recommend scheduling a diagnostic appointment rather than attempting to fix or force the door open yourself.
How often should I have my garage door serviced?
We recommend having routine, preventative maintenance performed by a trained professional at least once a year. Your garage door cycles open and closed hundreds of times a month. Staying ahead of natural wear and tear ensures your system operates smoothly, safely, and dependably, preventing costly late-stage repairs.
Do you replace broken springs and cables?
Yes. We specialize in comprehensive, rapid repairs including spring replacement, cable repair, roller replacement, hinge repair, and fixing broken or misaligned tracks. We use only premium, highly durable parts for all replacements.
Warranty & Guarantee
Here are answers to the most common questions we receive about maintenance, diagnostics, repairs, repairs, and appointments.
Do you install new garage doors, or do you only do repairs?
We offer top-tier replacement and installation services for residential properties. Whether you are upgrading your home's aesthetic with a modern full-view architectural door or simply replacing worn-out panels, our team delivers precision engineering and flawless installation.
Do your services come with a warranty?
Absolutely. We stand firmly behind our elite human craftsmanship. We provide a Limited Labor Warranty on our workmanship, and all the premium parts we install (such as springs, openers, and rollers) are backed by their respective manufacturer’s warranties.
What forms of payment do you accept?
Payment in full is required immediately upon completion of the requested services. We accept all major credit and debit cards, as well as [Insert any other payment methods, e.g., cash or check].